Refund & Cancellation Policy

Last updated: June 10, 2026

1. Supplier Rules Apply

Most refund and cancellation rights are determined by the underlying travel supplier (airline, hotel, cruise line, Amtrak, or rental car company) and by the specific fare class, room rate, or sailing terms purchased. Book Your Flight by Fareobuzz acts as your booking agent and processes refunds according to those supplier rules.

2. US DOT 24-Hour Rule (Flights)

Under the US Department of Transportation's 24-hour reservation requirement, tickets booked at least 7 days before a flight's scheduled departure may be canceled within 24 hours of booking for a full refund of the air fare. To use this right, you must request the cancellation within 24 hours of original purchase, and the refund applies to the supplier-collected fare (agency service fees are non-refundable except where required by law).

3. Non-Refundable Fares

Many published economy fares, basic economy fares, non-refundable hotel rates, and certain cruise deposits are non-refundable. Where allowed, you may receive a future travel credit minus penalties. We will explain the specific terms of your fare/rate before you pay.

4. Agency Service Fees

Service fees paid to Book Your Flight by Fareobuzz for personalized booking, ticketing or post-booking servicing are non-refundable once services have been rendered, except where required by law (such as the DOT 24-hour rule above).

5. How to Request a Refund or Cancellation

1. Call our 24/7 reservations line at +1 (833) 546-3547 with your booking reference.
2. Our agent will pull the booking, explain applicable supplier penalties, and walk you through your options (full refund where eligible, future credit, or rebooking).
3. If a refund is approved, the supplier returns funds to the original form of payment.

6. Processing Times

• Airline refunds: typically 7–20 business days for credit cards, longer for cash payments.
• Hotel refunds: typically 5–10 business days after supplier authorizes the refund.
• Cruise refunds: vary by cruise line; some may take 30–60 days.

7. Travel Insurance

If you purchased travel insurance, you may be able to recover supplier penalties through your insurance carrier when canceling for a covered reason. Contact the insurer directly to file a claim.

8. Disputes

If you believe a refund was processed incorrectly, please email info@bookyourflight.fareobuzz.com within 30 days and our team will investigate and respond promptly.